OUR SERVICES

Let us serve your business

Elevate <span>Prepaid</span>

Elevate Prepaid

Purchase blocks of hours at a reduced rate -- choose from a variety of plans to suit your business and budget.

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Elevate <span>Care</span>

Elevate Care

The foundation of our service delivery platform -- Elevate Care enables monitoring, management, protection, ticketing and more!

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ELEVATE <span>CONNECT</span>

ELEVATE CONNECT

A managed security appliance you can rely on -- internet, content filtering, VPN connectivity and up-time monitoring is just the start.

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ELEVATE <span>APPS</span>

ELEVATE APPS

Professional email, online storage, shared calendars, video meetings and more. Built for business, designed for teams.

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Elevate <span>Vault</span>

Elevate Vault

Affordable Cloud hosted backups, long retention times and data centres located right here in Australia!

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Elevate <span>VPS</span>

Elevate VPS

Need to run your Windows server in the Cloud? Virtual Private Servers available in custom configurations to handle any workload.

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Elevate <span>Communicate</span>

Elevate Communicate

Premium Internet/Communication Solutions hosted in the Cloud -- provisioning, deployment, management and operation has never been so simple.

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Elevate<span>Printing </span>

ElevatePrinting

Comprehensive managed print services with no upfront costs and fast turn around time. Various contract terms available

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GENERAL SERVICES

We offer a variety of solutions

G Suite

Do your best work with Google's suite of intelligent apps. Get business email, video conferencing, online storage and file sharing.

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Office 365

Office when and where you need it. Work anywhere, anytime, on any device. Office 365 is ready when you are.

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Virtualisation

Server virtualization is the masking of server resources, including the number and identity of individual physical servers, processors, and operating systems.

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Domain Names

Domain name registration and management.

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DNS Hosting

Domain Name Servers (DNS) are the Internet's equivalent of a phone book. Pointing domain names to IP addresses.

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Web Hosting

Elevate web hosting is available for all types of websites from personal blogs to small business and medium enterprise.

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Services

CORPORATE NETWORK SUPPORT

Elevate provides support for networks as small as 5 computers up to 150 computers, we look after our customers no matter what the size.

Elevate can comfortably provide the following services and SLA time frames:

    • Maximum 1 Hour Response on Server Related Outages.
    • Maximum 2 Hour Response on Priority Workstation Related Outages.
    • Maximum 4 Hour Response on Non Mission-Critical, but priority issues.
    • Periodical checks of server/s. These checks will generally be conducted once per calendar month. The check will include backup health check (check backup log and perform selective test restore), disk utilisation, failure reports, file clean-ups, review of system logs and any areas that require attention.
    • Proactive maintenance and support to ensure minimal downtime and increase response time in the event of emergency issues.
    • Complete integration into our asset management database, we will monitor all of your current support agreements and warranty agreements for your IT assets.
    • Periodical checks of desktop computers. The check will include disk utilisation checks, file clean-ups and general operation check.
    • Access to our emergency after-hour’s number 24/7  365 days a year. (Public holiday call outs will incur a 20% surcharge)
    • Access to our after-hour’s technician who will be in the office from 6:30AM to 10:00PM each day.
    • Installation of maintenance software which will maintain your server’s life and allow us to prevent future issues.
    • Documentation of all hardware and software and integration with the asset management system.
    • Project management of any IT implementations or upgrades.
    • Support and resolution of network problems in a timely fashion to ensure minimal downtime.
    • Ad-hoc telephone queries from your users with access to the consultants mobile telephone numbers.
    • Direct liaison with your software and hardware suppliers to resolve support problems.
    • Resolution of configuration problems in software and hardware.
    • Installation of new network workstations.
    • Assistance with minor system changes or upgrades.

Support can be purchased on a variety of plans with hourly rates as low as $75.00 ex GST per hour

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